Basildon Council: Outreach and Engagement Team
Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support. With expert knowledge of Council Tax, Benefits and Housing services - our welfare and engagement teams can help with a range of issues. We are ready to help over the phone, arrange a face-to-face appointment at one of our sites or you can just drop in during the times listed.
Remote
In-person
Further info
What can we support with?
Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;
- Council tax enquiries (arrears, disregards & exemptions)
- Council tax reduction/support applications
- Housing benefit and universal credit enquiries and applications
- DHP and EHP enquiries and applications
- Housing and homelessness enquiries and applications
- Finding out what you are entitled to
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Signposting to other agencies for mental health, help with finding work and debt and money advice.
Who can use this service?
Any resident of Basildon or Brentwood Borough
How are services delivered?
We can support face to face at The Basildon Centre, Wickford and Billericay libraries, or over the phone.
Locations