Basildon Council - Outreach and Engagement Team

Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support. With expert knowledge of Council Tax, Benefits and Housing services - our welfare and engagement teams can help with a range of issues. We are ready to help over the phone, arrange a face-to-face appointment at one of our sites or you can just drop in during the times listed.

What can we support with?

Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;

• Council tax enquiries (arrears, disregards & exemptions)
• Council tax reduction/support applications
• Housing benefit and universal credit enquiries and applications
• DHP and EHP enquiries and applications
• Housing and homelessness enquiries and applications
• Finding out what you are entitled to

• Signposting to other agencies for mental health, help with finding work and debt and money advice.

Debt Advice welfare benefits homelessness housing housing support mental health Befriending substance abuse addiction rent council tax arrears universal credit rough sleeper District Council