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Accessibility

This statement applies to https://essexfrontline.org.uk/, https://hertsfrontline.org.uk/, https://northumberlandfrontline.org.uk/ and associated subdomains.

This website is run by Frontline Referrals Limited, a non-profit company owned and controlled by Uttlesford Citizens Advice.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

How accessible this website is

We have recently introduced the use of Userway widget on all of our sites to ensure WAG 2.2 accessibility standards. 

We are, in addition, working through the code of the website to ensure that wherever possible we continue to improve accessibility without the use of a widget.

Does use of Userway make Frontline Referrals 2.2. compliant?

An independent report by Silktide on 2nd March 2022 reviewed 100 pages of the site and concluded it was 82% compliant with WCAG 2.1 accessibility standard. (94% Level A, 74.6% Level AA, 73.5% Level AAA). They described this as ‘Great’ but we have already acted to further improve accessibility and still need to address:

  • some form fields do not identify themselves programmatically (we are currently discussing if this functionality is appropriate for a site supporting referrals)
  • some buttons don’t change appearance when selected

Feedback and contact information

If you have problems accessing any service related information from our websites – please visit the ‘About’ section of our sites. This will contain details of a local organisation that will be able to help you.   

If you need information on this website in a different format please contact us and we will consider your request and respond to you within ten working days.

  • call us on 01799 618849 
  • email us on info@frontlinereferrals.org.uk 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please contact us on info@frontlinereferrals.org.uk.
 

Benchmarking to WCAG Version 2.2 AA Standard

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to a number of non-compliances.

We have recently introduced the use of the Userway widget on all of our sites to work towards meeting WAG 2.2 accessibility standards and are in the process of testing this tool to see if we’re 2.2 AA compliant and improving our coding.

We will report in this document when testing is complete.

What we're doing to improve accessibility

This statement was published in November 2024.

We continuously monitor our website's accessibility based on manual testing. We have developed, and try to stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

 

Preparation of this accessibility statement

This statement has been drafted with the use of Silktide report from 2nd March 2022 and with regular use of the Wave Accessibility Evaluation Tool.

This statement was last updated November 2024.

CONTACT DETAILS
Frontline Referrals Ltd
Barnards Yard
Saffron Walden
Essex
CB11 4EB
 
info@frontlinereferrals.org.uk
 
01799 618849
Monday to Friday 9am-4pm

Frontline is a community project. Thank you to all services and users of this site who are actively improving local joint working.

©2024 Frontline, All rights reserved. Complies with International WCAG2.1AA accessibility standards. | The Code Guy